This is Mr Rochira’s chance to get to know you and discuss whether the treatment you have chosen is the best way forward for you. He will ascertain your expectations and then discuss realistically what results could be achieved with treatment. An examination will be carried out and measurements and photographs will be taken to note any irregularities/asymmetry.
It is important for anyone considering cosmetic surgery to realise that it can satisfy many needs and for some people often provides that extra measure of confidence, which may otherwise be difficult to achieve. However, it is not the answer to life’s problems and the decision to have cosmetic surgery should only be taken after careful consideration.
Should you require a chaperone for this or any other appointment please let us know, prior to the day of the consultation. You may bring a friend or family member with you as chaperone or else with sufficient prior notice we may be able to arrange for a chaperone to be present.
Mr Rochira will discuss your options when it comes to the proposed procedure and will ensure that you make an informed decision that works around your lifestyle and needs. Following this discussion and examination, Mr. Rochira may advise you that it is not in your best medical interests to proceed with surgery. The consultation fee is not refundable if you are deemed unsuitable at the initial or second consultation.
Your Medical History
it is important that you provide Mr Rochira with accurate information detailing every aspect of your past medical history, including any illnesses, operations, drugs – including recreational, allergies and any significant family history of disease, e.g. Breast cancer. Your personal safety is paramount and if you withhold any relevant information then you are potentially placing your own safety at risk. Please also include previous treatments that you have had to the area where you are seeking surgery.
Your GP is responsible for you day to day healthcare and as part of understanding your medical history, Mr Rochira strongly recommends that you keep him/her advised if you are going to proceed with a cosmetic surgical procedure. However, we are obliged to point out that you have every right to keep the matter private if you wish to do so and we will seek your consent to contact your GP for supporting background information about your health status. In certain circumstances, it may be necessary, prior to surgery, for us to contact your GP and/or any other relevant specialist that you may have seen previously. This is entirely for your own safety.
Risk of Complications
Any surgical operation or procedure carries with it the risk of complications. The fact that cosmetic surgery is voluntarily undertaken does not mean that complications may not occur. Mr Rochira will discuss the main potential risks of surgery associated with you during your consultation. The conditions and risks associated specifically with your surgery are detailed in your pre-op worksheet that you will sign at your first consultation with Mr Rochira. Please ask Dr Rochira or his secretary if you would like to have a copy of your pre-op worksheet. As a patient it is important that you balance the potential risk of complications with the potential benefits to you of having the surgical procedure.
Following your initial consultation with Mr Rochira, we will get in touch with additional written information about the specific procedure you’re interested in and answer any questions that you may have.
We will explain the following aspects of the patient pathway with you including.
• The process from Mr Rochira’s consultation to the day of surgery itself and the aftercare provided;
• The services and facilities that Mr. Rochira provides;
• If appropriate, to discuss treatment date availability, and
• Explain the fee structure and all associated financial issues
• However it is important to appreciate that it is not the intention of this telephone conversation to discuss clinical/medical matters or to assist you to make any clinical decisions.
All patients have the opportunity for a second consultation in order to help them to decide whether to proceed with surgery. This second consultation will be held at least 14 days after the first and it is another opportunity for you to ask any further questions and for Mr Rochira to carry out further assessments if needed. The second consultation fee is £100 and is waived if you have already booked your surgery and paid a deposit.
Cosmetic surgery is a purely elective procedure and careful consideration should be given to both the potential benefits and the risks, before making a decision to proceed. Mr Rochira always recommends that following the first consultation with him you allow a period of at least 14 days before making a decision to proceed with surgery. This is all about giving you the time and space to consider your options.
If you decide to proceed with surgery then Mr Rochira may carry out a pre-admission consultation at the second consultation, or else that may occur at a later date.
Once you have decided that you wish to proceed with surgery, we will book you in for the procedure and explain the next steps. We will then send you a pre-admission letter with everything you need to know before your procedure.
A pre-admission consultation is carried out either by Mr Rochira on the date of your second consultation or it may be carried out by a nurse at the clinic/hospital. You will be asked to provide detailed medical history and home circumstances, medications you might need to stop prior to surgery. At this time, we will take blood sample from you and MRSA swabs as part of the pre-op assessment as needed.
Mr Rochira is only able to provide you with the best advice if you provide him with every aspect of your past medical history. This is including illness, operations, drugs, allergies and any significant family history of disease.
Your personal safety is paramount in Mr Rochira’s mind. If you withhold any relevant information then you are potentially placing yourself at risk.
We will require your written consent to contact your GP to request certain information about your medical history and so please ensure that you have the details of your GP practice with you.
In the interest of patient safety, all patients are assessed against our patient selection criteria and the specific hospital regulations. Following your consultation and review of your past medical history, Mr Rochira or pre-operative nurse will choose any pre-operative tests considered appropriate, most of which are routine blood tests. If necessary, Mr Rochira may request further tests such as ECG, X-Ray, scan or specialist assessment and these tests will involve additional fees as only routine tests and screening programs are included in your inclusive fee package. Mr Rochira will advise you of any such fees that you will be required to fund yourself. You must understand that medical information and tests will help to reduce operative risk and encourage a smooth post-operative recovery and if you do not agree to additional tests recommended by Mr Rochira then it may not be possible for you to proceed with surgery.
For some patients the collation and review of all this information can take longer than expected and it may be necessary to postpone or cancel planned surgery. We always try to give as much notice as possible but your surgery could be cancelled for medical reasons at any point in the pathway, up to and including on the actual day of surgery. If this is the result of discrepancies between your medical history and GP letter or missing important information, a cancellation fee may apply.
Patient Photographs – All patients are required to have pre, intra and post-operative photographs taken for their confidential medical record and for legal purposes. Mr Rochira will not provide surgery to patients who decline to have such photographs taken.
Consent forms must be signed to ensure that before your operation you and Mr Rochira are both in agreement about the procedure that has been planned for you. The consent forms are also used to ensure that you understand all of the potential benefits and complications of the chosen procedure.
You will not be able to proceed with any treatment from Mr Rochira unless all consent forms are completed.
Every patient is unique and individual. We will give you all the personal information you need for your surgery. Depending on which operation you are having, you may be required to stay overnight in hospital. Whilst you are in hospital your food, care and medication are all included in the price.
We advise that you bring an overnight bag including comfortable clothes to travel to and from the hospital and make travel plans on returning home prior to this day. Please note, you cannot drive home following your procedure and so you will need to arrange transport in advance.
After surgery, you will receive comprehensive advice on how to care for yourself during your recovery. In addition, there will be post-operative appointments to attend which is part of our ongoing care is for as long as you need it. After all, your recovery is a completely individual process and caring for you throughout is a big part of our aftercare promise to you. We will also arrange regular follow-up calls and review to check on your progress, answer any questions you might have and advise on anything that might help your recovery.
Following your 1st consultation with Mr Rochira you will receive a full quotation and the anticipated cost of your surgery. A deposit will always be required at the time of booking your surgical procedure and the amount of the deposit will depend upon the procedure. All fees for private consultations and surgery with Mr Rochira are payable to Nuforma Limited.
If you book a date for surgery and decide to reschedule, no rescheduling fee will apply if you give us at least 30 days notice. If you provide less than 30 days notice a rescheduling fee of £250 will apply if surgery is postponed up to 90 days later. If surgery if postponed longer that 90 days, a higher fee (up to £500 may apply).
When a patient confirms a date for their surgery, Mr Rochira will set aside time in his diary for the operation and also book an operating theatre for the operation. Therefore in certain circumstances, cancellation fees will apply.
If you provide us with 14 days to 48 hour’s notice that you wish to cancel your surgery, the cancellation fee is 50 % of the total fee for the surgery.
Cancelling less than 48 hours before the surgery the cancellation fee is 100% of the total fee for the surgery.
The Consultation Fee with Mr Rochira is 100% non-refundable at all times. For the avoidance of doubt, the consultation fee is non-refundable even if you are deemed unsuitable for surgery, or if you decide for whatever reason, not to proceed with surgery.
Up to 1 year after your original surgery
If after your operation, you experience any clinical complications and Mr Rochira agrees that further surgery is appropriate to address these, then Mr Rochira will provide all surgical and hospital services free of charge; although any personal expenses such as travel costs or loss of earning are the patient’s own responsibility.
Please note, that the assessment of the outcome of a cosmetic surgery procedure involves a great deal of subjectivity. If Mr Rochira decides in his sole professional opinion that the results of your surgery are within the normal limits, then further surgery will not be possible.
Mr Rochira cannot commit to providing continuing surgery under the terms of the readmission policy if the results of the surgery provided has been affected by changes in life style, pregnancy, illness or the natural aging process.
This policy will not apply if a patient fails to attend review appointments or follow the advice and guidance of Mr Rochira or his clinical team.
After 1 year of the date of your original surgery
Usual fees will apply for any readmission that occurs more than 1 year from the date of the first surgical procedure.
Mr Rochira uses third party facilities to perform surgery, hence cannot be responsible for any aspect of hospital care that you are not happy with.
In the event that you are unhappy with any aspect of your surgery, please initially contact Mr Rochira who will in the vast majority of cases be able to resolve matters himself.
You are entitled to have a second opinion by a different qualified Plastic Surgeon, however you will be responsible for any cost incurred. If you would like a second opinion then Mr Rochira will be happy to suggest the names of suitably qualified and experienced professional colleagues.
If you wish to make a formal complaint, you should do so by email sent to firstname.lastname@example.org
For reason of data protection and patient confidentiality, we will only acknowledge receipt of your complaint by email, response/s will be sent in writing, and we will therefore require your address. We may also require further information from you for verification purposes.
A complaint should be made as soon as possible and within 1 month of the date of the event which is the subject of the complaint or 1 month after the matter first came to the attention of the complainant. A written acknowledgement will be sent within 5 working days and our formal response will be sent within 30 working days. If we need longer to provide our formal response then we will inform you.
Nuforma Limited is registered with the Information Commissioner and all informations you provide will be kept confidential and processed in accordance with the obligations imposed by the Data Protection Act 2018 and Regulation (EU) 2016/679 (General Data Protection Regulation).
Mr Rochira handles medical records in-line with laws on data protection and confidentiality.
We share medical records with those who are involved in providing you with care and treatment including any hospitals where you may be booked into or admitted for surgery to be carried out by Mr Rochira.
In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You have the right to be given a copy of your medical record.
You have the right to object to your medical records being shared with those who provide you with care.
You have the right to object to your information being used for medical research and to plan health services.
You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the specific privacy notices on our website or speak to a member of staff for more information about your rights.
Our full Privacy Notice is contained in the next section.
This Privacy Notice describes the personal data we collect from you and the uses we make of it:
(I) to provide you with healthcare and for related activities,
(II) for medical research purposes, and
(III) so we can meet our legal requirements.